Grievance and Refund Policy: 

The Willow’s Crown Meditation Studio and Training Facility, LLC is abiding by the Grievance and Refund Policy set forth by The Association for Play Therapy (APT). We do ask that complaints in relation to a training by Willow’s Crown be direct first to: Gabrielle@FamilyTherapyNova.com. Gabrielle Anderson is the owner and administrator of Willow’s Crown. Every effort will be made to resolve the issue presented. 
The following policy is verbatim to APT’s Grievance Policy. APT is fully committed to conducting all activities in strict conformance with the American Psychological Association’s Ethical Principles of Psychologists, and the National Board of Certified Counselors Code of Ethics. APT will comply with all legal and ethical responsibilities to be non-discriminatory in promotional activities, program content and in the treatment of program participants. The monitoring and assessment of compliance with these standards will be responsibility of the Vice President & Chief Operations Officer (COO) in consultation with the Chair of the Registration and CE committee. 
While APT goes to great lengths to assure fair treatment for all participants and attempts to anticipate problems, it recognizes that complaints do and will arise. APT will do its best to anticipate problems and, when they do present themselves, will attempt to alleviate complaints as quickly as possible. 

Grievance Policy 
When a complaint, either verbally or written, is filed with the Vice President & COO, the following guidelines are followed with respect to achieving resolution: 

1. Complaints relative to a speaker or workshop leader, contents of instructional materials being presented, or an individual educational style being utilized, the individual voicing disapproval is requested to first address concerns to the presenter. If the presenter is not available, place his/her comments in writing. Vice President & COO will convey these comments to the speaker while maintaining confidentiality of the complainant. 
2. If the complaint concerns a continuing education activity, its content, level of presentation, or facilities in which the event is being held, the Vice President & COO will attempt to resolve the matter as expeditiously as possible. If the offered resolution (resolutions may include, but not be limited to partial/full refund of fees paid; credit toward future event) not satisfactory to the individual filing the complaint, then further action may be taken. 

In the latter instance, the individual is requested to place his/her complaint in writing to the attention of the Vice President & COO, Association for Play Therapy. The complaint is then reviewed by the Vice President & COO in consultation with the Chair of the Registration and CE committee. A written response will be issued within 30 days of receipt of the written complaint. 
Within 30 days of the resolution rendered by the Vice President & COO, the complainant may file a written appeal to the President & CEO. The decision of the President & CEO is final. 

Refund Policy 
All training purchases are final. 100% refunds are not issued; however, should the participant wish to cancel the purchased training, 50% of the non-refundable monies may be used towards the purchase of a future training through Willow’s Crown. The purchaser is asked to mention this policy when purchasing the next training in order to receive the fore-mentioned discount. 


Association for Play Therapy, Inc., 401 Clovis Ave., #107, Clovis, CA 93612 USA, (559) 298-3400, Fax (559) 298-3410, a4pt.org 

The Willow’s Crown Meditation Studio and Training Facility, llc  44081 Pipeline Plaza #225, Ashburn, VA 20147 (571)733-9736